Privacy Policy

At Pawsh Pet, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from pawshpet.in.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal details: Name, email address, phone number, and delivery address
Payment information: Processed securely through our payment gateway; we do not store card details
Device & usage data: IP address, browser type, pages visited, and time spent on the site
Order history: Products purchased, order value, and delivery preferences

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your queries and support requests
Improve our website and customer experience
Send promotional communications (only if you have opted in)
Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data with:

Shipping partners — to deliver your orders
Payment processors — to securely process transactions
Technology providers — such as Shopify, who power our store platform
Legal authorities — if required by law

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though this may affect some website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, please visit our Contact Us page.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in India.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the revised policy.